frequently asked questions We have answered some of your frequently asked questions below. Please read through; and if your concerns haven't been addressed, kindly contact us. How do I contact you? Press & Events: firstname.lastname@example.org Order Enquiry: email@example.com Where are you located? Regalia Studio Plot 2/3 Ekanem Close, Unity Estate, Badore, Ajah Nigeria (Strictly by appointment only) To book appointment firstname.lastname@example.org Do you make bulk orders? We make bulk orders. For more information on bulk orders email email@example.com Do you make special orders? We make custom bespoke and couture upon request. What is a dispatch date? This is the date the order was shipped out. How do I return or exchange? All items not listed as sale or clearance can be exchanged only if the wrong order was received was received. For more information on return and exchange, see return policy. How do I cancel an order? In the case that your order hasn’t been shipped, we will issue a full refund to you on non-pre ordered items. Shipping fees cannot be refunded. What is the shipping rate? Shipping rates vary, depending on your delivery location, they are calculated at checkout. Do you ship outside Lagos? We ship products outside Lagos, however shipping rates are calculated at checkout and vary depending on your delivery location. For more information see delivery policy. Do you ship outside the country? We ship products outside the country, however international shipping rates are calculated at checkout and vary depending on your delivery location. For more information see delivery policy. What does pre-order mean? An order placed for products that are yet to be in stock or unavailable at the time of purchase. The dispatch dates of these products may vary. How do I know my size? There is a size chart provided on our page, you can view and select your size. What do you mean by one size? Products labeled one size are designed as free sizes. They fit in all instances and all body sizes can wear them. There is something is wrong with my order. Please contact firstname.lastname@example.org stating your order number along with your concern.