This policy addresses issues that may arise from the processing, handling and delivery of your purchases.
Please allow 3-5 days for your order to be processed. Please note that the 3-5 days processing time is not included in the estimated delivery time at checkout. During sales and high-volume periods processing time is 5-10 days.
Items listed as 'PRE-ORDER' require a longer processing time and are dispatched at a later date than usual.
Dispatch dates are stated in the product description and vary between items. If you order an item listed as "PRE-ORDER - 'name of item'" this means that your order is placed on a waiting list and is dispatched within the stated time range or specific date in the product description.
Calculated at checkout and vary depending on your delivery location.
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to email@example.com including your order number.
Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered. Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
Customs and Duties Charges
Almost all shipments crossing international borders (outside the Nigeria) are subject to the assessment of duties and taxes imposed by the importing country's government. Regalia by FAL has no control over these charges as they vary between countries. These charges are the customers responsibility.
If you choose to pick up your package from one of our studio, simply select the "Pick-up" option on the checkout page.
Plot 2/3 Ekanem Close,
First Unity Estate on co-operative villas road